Refund policy

Return & Refund Policy
Last Updated: July 07, 2026

We want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it under the conditions below.

1. BUSINESS INFORMATION

Business Name: PerfectTraders LLC
Company Registration No: C1327649
Physical Address: 1001 S Main St #500, Kalispell, MT 59901, United States
Email: support@perfecttraders.co.uk
Phone: +1 (682) 342-4503
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST / GMT-06:00)

2. 14-DAY RIGHT TO CANCEL

You have the right to cancel your order within 14 days starting from the day after you receive your items.

To exercise this right, contact us within 14 days of delivery:
- Email: support@perfecttraders.co.uk
- Phone: +1 (682) 342-4503

After notifying us, you must return the items within an additional 14 days.

3. RETURN CONDITIONS

To receive a full refund, the items must be returned:
- Unused and unworn (except for checking the product, which is permitted)
- In original condition
- In original packaging

We encourage you to return items in their original packaging to prevent damage during transit. However, if you no longer have the original box, we may apply a small deduction for re-packaging costs, but we will not refuse the entire refund solely for missing packaging.

If the items show signs of actual wear or damage, we reserve the right to reduce the refund amount to reflect the diminished value.

4. NON-RETURNABLE ITEMS

We cannot accept returns for items that have been:
- Significantly worn, soiled, or damaged
- Altered in any way
- Marked as final sale

Faulty items are excluded from this non-returnable list and are always eligible for a refund or replacement.

5. RETURN SHIPPING COSTS

- For change-of-mind returns: You are responsible for the return shipping costs.
- For faulty, damaged, or incorrect items: We will cover the reasonable return shipping costs. Please contact us for a prepaid label in these cases.

6. FAULTY, DAMAGED, OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery with photos as evidence.
- We will offer: Replacement, Repair, or Full Refund (if applicable).

7. REFUND PROCESS

Once we receive and inspect the returned items, we will process your refund within 14 days.

The refund includes the full product price.

Refunds are issued to your original payment method.

8. EXCHANGES

Exchanges are offered only for defective or incorrect products and are subject to availability.

9. HOW TO RETURN

1. Contact us at support@perfecttraders.co.uk or call +1 (682) 342-4503.
2. Provide your Order Number and let us know if it is a change-of-mind or faulty return.
3. Package the items securely and post them to our US returns address:
   PerfectTraders LLC, 1001 S Main St #500, Kalispell, MT 59901, United States
4. For change-of-mind returns, we strongly recommend using a tracked service.

10. CONTACT US

If you have any questions about returns or refunds, please contact us:

PerfectTraders LLC
Email: support@perfecttraders.co.uk
Phone: +1 (682) 342-4503
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST / GMT-06:00)
Address: 1001 S Main St #500, Kalispell, MT 59901, United States
Company Registration No: C1327649